New Customer Questions:
 

Do you sell direct to individuals?

Our business model is to establish distributor relationships and strategic partnerships in order to maintain market share and customer satisfaction.  We would be happy to refer you to a distributor in your area.

How can I become a distributor?

We would like to talk with you so that we can learn more about your business and the area that you service.  It is important for us to know your needs and strategic plans in order to build a strong profitable relationship.

What are the payment terms for first time customers?

To be set up on terms takes 24 to 48 hours to process the credit application.  If you need the order to ship before then, a credit card or sending a cashiers check overnight would be acceptable. 

What kind of marketing support can I expect from House of Forgings?

House of Forgings, Inc.’s marketing pieces are all designed in house.   High definition powder coated catalogs, quad fold flyers and even monthly sales flyers are available to you.  We can also help you design custom flyers to meet your specific needs.  (Call for pricing on custom work.)

Shipping Questions:
 

Can you ship my order to me COD?

Yes, we can, but it is much more cost effective to establish terms, accept payment by credit card, overnight cashiers check or receive electronic deposit.  House of Forgings, Inc. strives to personalize your business and keep handling costs down. 

What freight carriers do you use to ship your products?

We use several different common carriers in order to get you the best freight cost possible.  Conway and FedEx Freight are typically the carriers we utilize.  You can also use your own shipping company and have freight billed directly to you.  However, with the volume of freight that we handle we can almost always get you a lower freight cost.

How long does it take to get my shipment?

To most areas of the United States it will take 2 – 3 days (not counting shipping day) to receive your shipment.  Shipments to the Northeast and Northwest United States and Canada will take 4 – 5 days.  Puerto Rico shipments will take 5 – 6 days.

Installation Questions:
 

Do you have a “How to” video for sale?

Great question!  Unfortunately we do not have one at the present time but it is in the planning stages to be produced.  In the meantime you can view a graphic of “how to install” a staircase on our website.  www.houseofforgings.net.  The Stair Manufacturers Association (SMA) is also a great source for information.

Do you have information about stair codes?

How many balusters can you install on a tread?  The best source of information is through the Stair Manufacturers Association (SMA).  Also, please be sure to check with your local Builders Association for codes that have been adopted and specific to your city or county.

How do you install panels?

Panels install very similar to balusters.  When installed in accordance to manufacturer specifications, panels will meet code.  Depending on the curve of your staircase will determine whether you use a concave, convex or a flat panel for a balcony.  Panels are not designed to be used on an open stringer and in some instances minor welding is necessary.  We would be happy to receive your call and help you with any questions you may have. 

How do I install a wood newel? 

There are basically two types of wooden newel posts, turned and box

The Newel Post is what anchors your entire railing system, whether you chose wrought iron or wood spindles. Thus, it is important to understand the features of a wood newel post, as it relates to the entire installation process. The size of a standard newel (that is used for interior railings) is typically between 2 3/4" and 3 1/2" square. Box Newels can be significantly larger.

If you are using some sort of metal newel post fastener, then a wood post between  42-43" is usually suitable. The fastener is attached to the base of the newel, and then screwed to the floor. The preferred method of installation is to drop the post through the floor and anchor it to the floor joists below. This does require that you remove some of the sub floor to expose the floor joists and allow secure fastening. In this case you would need a 48" newel in order to have enough wood.
 

You, also, must use a 48" long newel post when it is notched and installed up tight to the bottom step. Since it must drop that extra 7" to the lower floor, the longer newel becomes critical. This is a great way to anchor the bottom newel and strengthen your entire installation.

This is just a few of the things you need to think about when ordering your interior railing parts.  


 

Can you recommend someone or company to do installations?

 If  House of Forgings, Inc. has a customer that does full service stair installations in your area, we would be more than happy to refer you to them.  Otherwise, I would contact your local Building Association for a reputable and licensed contractor in your area.
 


 

Product Questions:
 

Do you offer a warranty on your products?

We stand behind the quality and integrity of our products.  Due to the variables associated with a product after it has been installed, each situation is different.   If a perceived manufacturer flaw or defect is in question, it would be reviewed and handled on a case by case basis.   

Do you produce custom species of wood?

Yes, please call for availability and lead time.

Can you clear coat a PC baluster? 

It would really depend on the type of powder that is being used.  In most cases, you can clear coat with a non yellowing product.  However, House of Forgings, Inc. cannot be responsible if a clear coat product causes your powder coated product to crack, bubble or peel.  Please, check with the manufacturer to assure that your clear product can be used on powder coating.

Can we get a sample of your products?

Yes.

Do you have to use shoes when installing iron balusters?

Metal balusters were originally designed to install on new projects without shoes.  However, due to the remodel industry where wooden balusters have been removed, base shoes were used to cover the scratched tread.  Base shoes have become one of the most sold products because of the attractive, finished look it gives to a staircase.

Can your balusters be installed outside?

Although durable, powder coated balusters were not designed for exterior use.  Not to say that you cannot put them outside.  The long term result would be fading.  Two colors, copper vein and silver vein, being that they are textured and epoxy based will hold gloss retention longer. However, all colors will fade over a period of time. If the powder coat is compromised by scratching or chipping, the baluster will rust just as it would if it were primed or painted.

Are all iron balusters 44” long?

The industry standard for a powder coated baluster is 44 inches.  Powder coated newel posts will usually run 47 to 48 inches.  Some raw metal balusters will range from 36 inches to 44 inches depending on the pattern. Raw metal balcony balusters come in 37 1/2 inches, 39 inches and 42 inches.  Powder coated balcony baluster are 40 inches.

Customer Service Questions:
 

What are your office hours?

 Monday – Friday, 8:00am to 5:00pm Central time (7:00am – 4:00pm for the East Coast)

Note:  Any order that is sent in after 12:00pm Central time will typically ship the next day.

What is your return policy?

Any product that is unused and in good condition, can be returned for a store credit within 30 days of the time purchased.  Items that are sent back will be inspected for damage, and a full credit applied with a 30% restocking fee on all reusable products.

Who do I contact if I have a problem?

Please call 866-443-4848 and you will be directed to the person or persons who handle your specific problem.  They will do their best to handle the situation expediently.

What is your typical lead time for custom jobs? 

Depending on the project, your custom job could take two to four weeks.  This is subjective.

Can I view my account information on line?

Unfortunately EDI (Electronic Data Interface) is not implemented.  However, it may be considered in the future.  Please call, and our courteous accounting department will be happy to assist you.